Duplicate payment
A duplicate order or accidental double charge can be reviewed against Paddle and SibelumPagi order records.
Refund Policy
SibelumPagi sells digital font products. Refund review depends on payment status, download access, license use, and technical delivery evidence.
Digital Product Policy
Because font files can be copied after download, completed digital purchases are generally final once commercial files have been accessed, downloaded, or used.
Before purchasing, use the product preview, Type Tester, license page, and product information to confirm that the font and license fit your intended use.
If a secure download link fails, the first remedy is support and redelivery through a controlled download flow.
Cases We Can Review
Wrong license before download
If commercial files have not been downloaded, accessed, or used, contact support quickly to review license correction or upgrade options.
Technical delivery failure
Broken download access, corrupt packages, or missing purchased files can be reviewed and corrected through support.
Unauthorized charge
Report suspected unauthorized payments promptly so payment provider records, account access, and order activity can be reviewed.
Cases Usually Not Refundable
A purchase is usually not refundable after commercial files have been downloaded, accessed, used in a project, shared, or delivered to a client.
Refunds are also generally not available for misunderstanding a license after using the font, changing direction, or purchasing the wrong product after previews were available.
How To Request A Review
Contact SibelumPagi with your order number, customer email, payment date, and a short description of the issue.
Do not use, share, upload, or distribute font files while a refund, delivery issue, or license correction is under review.
Approved refunds or corrections may require account verification and may revoke related download access or license records.